GamePKR Privacy Policy – How We Handle Your Personal Data

1 Introduction

GamePKR ("we", "us", "our") operates the online gaming platform available at gamepkr.win and through the GamePKR mobile app. This Privacy Policy sets out how GamePKR collects, processes, stores and protects the personal information of players and visitors ("you", "your") who use our platform.

We take privacy seriously. This is not just a legal formality — it reflects how we actually run things. Every piece of data we hold serves a specific purpose, and we do not keep information longer than necessary or use it in ways that go beyond what is described in this document.

By creating an account with GamePKR or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

This policy should be read alongside GamePKR's Terms and Conditions, which govern the overall use of the platform, and our Responsible Gaming page.

2 Data We Collect

GamePKR collects personal information in the following categories:

Registration & Identity Data

• Full name, date of birth and gender (to verify eligibility and age)
• Email address and mobile phone number (for account communication)
• Username and encrypted password
• National identity information when required for verification purposes

Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Payment method identifiers (e.g. JazzCash mobile number, Easypaisa wallet ID, bank account details)
• Transaction timestamps and amounts

Gaming & Activity Data

• Games played, bets placed, results and session durations
• Sports betting activity including cricket, PSL, T20 and other markets
• Bonus usage, wagering history and responsible gaming tool interactions

Technical & Device Data

• IP address, browser type and operating system
• Device identifiers for mobile app users
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 6)

Communications Data

• Support chat transcripts, emails and other messages you send to GamePKR
• Survey responses and feedback submitted voluntarily

3 How We Use Your Data

The personal data GamePKR collects is used for the following clearly defined purposes:

GamePKR will never use your data for purposes not listed above without first informing you and, where required, obtaining your consent. Marketing communications are optional — you can opt out at any time from within your account settings.

4 Legal Basis for Processing

GamePKR processes your personal data on the following legal grounds:

• Contractual necessity — Processing required to deliver the services you signed up for, including account management, payments and game access.
• Legitimate interests — Activities such as fraud prevention, platform security monitoring and improving user experience, where these interests do not override your rights.
• Legal obligation — Where we are required to process or retain data to comply with applicable laws, including anti-money laundering and identity verification requirements.
• Consent — For optional activities such as marketing emails or push notifications via the GamePKR app. Consent can be withdrawn at any time.

If you wish to understand the specific legal basis applied to any particular processing activity, contact GamePKR support with your query.

5 Data Sharing

GamePKR does not sell, rent or trade your personal data. We share information only in the following limited and controlled circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive only the data necessary to complete your transaction. These providers operate under their own privacy frameworks.
• Identity verification services — Third-party KYC providers may receive identity document data to complete verification checks on accounts. Data shared is limited to what is needed for the check.
• Fraud and security tools — Anonymised or pseudonymised data may be shared with security platforms used to detect unusual activity patterns and protect the platform.
• Legal and regulatory requirements — Where required by law or in response to a valid legal request, GamePKR may disclose account data to relevant authorities. We will inform you of any such disclosure where legally permitted to do so.
• Business transfers — In the unlikely event of a merger, acquisition or asset sale, your data may be transferred to the new entity, who will be required to honour this Privacy Policy.

6 Cookies & Tracking Technologies

GamePKR uses cookies and similar technologies on the website and mobile app to improve your experience, remember your preferences and understand how the platform is being used. Here is a plain breakdown of what we use:

• Essential cookies — Required for the platform to function. These handle your login session, security tokens and basic page rendering. They cannot be disabled without breaking the site.
• Functional cookies — Remember your preferences such as language settings, display options and responsible gaming tool configurations.
• Analytics cookies — Help us understand which pages and features are most used, where users encounter issues and how to improve the overall platform. Data collected is aggregated and anonymised.
• Security cookies — Used to detect and prevent fraudulent login attempts, bot activity and other security threats.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play games or make transactions, but may affect personalisation features. The GamePKR app uses equivalent on-device identifiers in place of browser cookies.

7 Data Retention

GamePKR retains personal data for as long as your account is active and for a defined period after closure. Retention periods are set based on the type of data and the purpose for which it was collected:

• Account and identity data — Retained for the duration of your account and for a minimum of five years following account closure, in line with standard record-keeping requirements.
• Transaction and financial data — Retained for a minimum of five years from the date of each transaction for audit and compliance purposes.
• Gaming and activity logs — Retained for up to two years from the date of activity to support dispute resolution and responsible gaming reviews.
• Support communications — Retained for up to three years from the date of the interaction.
• Marketing preferences — Retained until you withdraw consent or close your account.

Once data is no longer needed and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

8 Your Rights

As a GamePKR player, you have clear rights over your personal data. These rights can be exercised at any time by contacting GamePKR support:

• Right of access — You can request a copy of the personal data GamePKR holds about you. We will provide this within a reasonable timeframe.
• Right to rectification — If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. Basic details such as email address and phone number can be updated directly in your account settings.
• Right to erasure — You can request deletion of your personal data. Note that this right is subject to limitations where data must be retained for legal or compliance reasons.
• Right to restrict processing — You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability — You can request your data in a structured, commonly used format if you wish to transfer it elsewhere.
• Right to withdraw consent — Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

GamePKR will respond to data rights requests within 30 days. Complex requests may take longer, in which case you will be kept informed of the progress.

9 Children & Minors

GamePKR is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make deposits or participate in any gaming activity on the platform.

GamePKR does not knowingly collect personal data from anyone under 18. If it is found that an account has been registered by or is being used by a minor, the account will be closed immediately and any associated data will be deleted, except where it must be retained for security or compliance purposes.

If you are a parent or guardian and believe a minor may have accessed GamePKR using your details, please contact support immediately so that the situation can be investigated and resolved without delay. We also encourage players to make use of device-level parental controls to prevent underage access.

10 Security Measures

Keeping your data safe is a core operational priority at GamePKR. We implement multiple layers of security across the platform:

• All data in transit is encrypted using TLS (Transport Layer Security) to prevent interception.
• Stored personal and financial data is encrypted at rest using current industry standards.
• Account access is protected by secure password hashing — GamePKR staff cannot see your password.
• Suspicious login attempts trigger automatic security reviews and may prompt identity re-verification.
• Internal access to player data is role-based and strictly limited to staff who need it to do their jobs.
• Regular security testing is conducted to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that affects your information, GamePKR will notify you promptly and provide guidance on steps you can take to protect yourself.

11 Third-Party Services

The GamePKR platform integrates certain third-party services to deliver a complete gaming experience. These include game providers, live casino streaming partners and payment gateways. When you interact with these services through GamePKR, some of your data may be processed by those providers as part of delivering the service.

GamePKR selects third-party partners carefully and only works with providers who meet acceptable data security standards. However, once data is processed by a third party, it is subject to their own privacy policies in addition to ours.

The GamePKR platform does not contain links to external websites. All content and functionality is delivered within the GamePKR environment. This policy does not cover any third-party services you access independently outside of the GamePKR platform.

12 Policy Updates

GamePKR reviews this Privacy Policy periodically to ensure it remains accurate and up to date. When meaningful changes are made — for example to how data is used or shared — the updated policy will be published on this page and the "Last Updated" date will be revised.

For significant changes that affect your rights or the way your data is used, GamePKR will provide advance notice through your registered email address or via a notification within the platform. Your continued use of GamePKR after any update constitutes acceptance of the revised policy.

We recommend bookmarking this page and checking back occasionally, particularly before making significant account decisions such as large deposits or account upgrades.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, the GamePKR support team is available 24 hours a day, 7 days a week.

You can reach us via the live chat feature on the platform for the fastest response, or by writing to the email address shown in the footer of this page. Please include "Privacy" in your subject line so your message is directed to the right team member without delay.

For data erasure, data access or consent withdrawal requests, please provide your registered username and a brief description of your request. Most requests are acknowledged within 24 hours and fully resolved within 30 days.